Our Policies
Welcome to ZayVoyage! Our policies are designed to ensure a seamless, safe, and enriching travel experience for all our clients. Please review the following guidelines carefully.
1. Booking and Payment
Reservations: All bookings must be made through official ZayVoyage channels, including our website, email, authorized agents and partner platforms.
Day tours: Full payment is required at the time of booking.
Multi day tours: A deposit of 30% of the total tour cost is required to secure your reservation. The balance is due at least 30 days before the departure date. For bookings made less than 30 days before departure, full payment is due at the time of booking.
2. Cancellation and Refunds
Day tours: Free cancellation up to 48 hours before the start of the tour. Cancellations made less than 48 hours before the start, and no shows, are not refunded.
Multi day tours: The 30% deposit is not refundable. Cancellations made 14 days or more before departure are refunded, less the deposit. Cancellations made less than 14 days before departure are not refunded.
Changes by ZayVoyage: If we must cancel or change a tour because of unforeseen circumstances, you may choose a full refund or a credit toward future travel.
Bookings made through authorized agents and partner platforms follow the same terms.
3
Travel Insurance
We strongly recommend comprehensive travel insurance covering trip cancellations, medical emergencies and other unforeseen events. ZayVoyage is not liable for any loss or damage not covered by insurance.
4
Passports, Visas, and Health Requirements
It is the client's responsibility to make sure they meet all entry requirements, including valid passports, visas and vaccinations, for their destination. ZayVoyage provides guidance but is not liable for denied entry.
5
Code of Conduct
Clients are expected to respect local customs, laws, and the environment during their travels. Any behavior deemed inappropriate may result in termination of the trip without a refund.
6. Liability
ZayVoyage acts as an intermediary for accommodation, transportation and activity providers. While we prioritize safety and quality, we are not liable for issues beyond our control, including delays, accidents or loss of property.
7. Privacy and Data Protection
Client information is collected for booking purposes and treated with strict confidentiality. ZayVoyage will never share your personal data without consent.
8. Photography and Videography
Consent for Photography and Videography:
By booking a tour or participating in any event organized by ZayVoyage, you acknowledge and consent that photographs, videos, and other media may be taken of you during the trip or event. These materials may be used for promotional, marketing, and advertising purposes on the ZayVoyage website, social media platforms, and other marketing channels.
Rights to Media:
You grant ZayVoyage the right to use, reproduce, distribute, and display your image, voice, or likeness in any photographs or videos taken during your participation in tours, events, or activities organized by ZayVoyage. This includes but is not limited to content on the website, promotional materials, and social media platforms.
Opt-Out:
If you do not wish to be photographed or videotaped during any event or activity, please inform the tour guide or ZayVoyage representative before the event starts. We will make reasonable efforts to accommodate your request, but please note that some public settings may still result in incidental photography or filming.
Third-Party Media:
ZayVoyage may also work with third-party photographers or videographers to capture content during the trip or event. These third parties may use media for their own purposes, and ZayVoyage is not responsible for any media distributed by third parties.
All content, trademarks, logos, images, and other intellectual property displayed on the ZayVoyage website are the property of ZayVoyage or its licensors and are protected by copyright, trademark, and other intellectual property laws.You may not use, reproduce, or distribute any content from the website without prior written permission from ZayVoyage.
9. Intellectual Property
10. Modifications to Terms & Conditions
ZayVoyage reserves the right to update, modify, or amend these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the revised terms. We encourage you to review these Terms & Conditions regularly.
11. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of Ghana. Any disputes arising from the use of the website or services will be resolved in the appropriate courts of Ghana.
In case of any disputes, you agree to attempt to resolve the issue through negotiation or mediation before seeking legal action.
12. Contact Information
For any questions or concerns about these Terms & Conditions, or if you wish to contact us about your bookings or any other matter, please reach out to us at contact@zayvoyage.com
13. Feedback and Dispute Resolution
We value your feedback to improve our services. Any disputes should be reported to ZayVoyage within 14 days of trip completion for resolution.
By booking with ZayVoyage, you agree to abide by these policies.
Thank you for choosing ZayVoyage.
